Dont use them. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Do not litter or create unsanitary conditions. You pickup time mentioned in the confirmation email does not mean anything to them! He said he would be there in 5 minutes. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So this is the 3rd time DB screwed us up. We went through them to go parasailing at our hotelwhich was AMAZING! Bonampak Sm 64 Mz 40 Lt 20. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. There are videos and photos online of how bad this situation was. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Vehicle batteries and gas containers are not allowed inside transit vehicles. My confirmation came from Costco who made my reservations. We had called a few days ahead to change our pick up time from the hotel. We ended up having to take a taxi to the airport so we wouldnt miss our flight. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. Canceled bus after confirmation without rectification. No eating on the transit vehicle. Dear guest, We called the company at 10:35 to see where the driver was. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. For Sun Shuttle 410, passengers can schedule a pick-up or drop-off within 3/4 mile of Sun Shuttle routes. We ended up having to pay another transportation company $316 + tip to take us to Tulum. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. It showed on the email that our pick up time was changed. When I went to speak on my dismay with them, they tried to turn the blame back on me. Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Flight changed to 6:50 on Thursday Jan 5. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. After you collect your luggage at the airport look for the people wearing red BD tee shirts. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. Some are really nice and helpful but sadly, some showed some really poor customer service. They were running with luggage to catch their flights! BD Experience BD Experience 8,887 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 166 Book in advance from $136.02 08 Days. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. We were told that is was due to the rain. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. After about a 35 minute wait our transportation finally arrived. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Very little wait time and quick service to our hotel. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. I am not sure how it is still legal for this company to operate. Rename to BadDay Experiences - con artists. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Thank you very much for contacting us. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. Unpleasant. The only they cared for was tips and selling beers. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dollars a piece for round trip it was a great bargain. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. . Their guides are excellent - knowledgeable, friendly and professional. Hilde Bec. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Chichen Itza and shuttle survice to/from airport. Tripadvisor performs checks on reviews. Contact page of BD doesnt work, more than 10 emails sent. I said know weve been waiting since 10:20 for our 10:30 pick up. Total scamArrived late at the Cancun Airport. They are worth it! ALL PACKAGES. No reaction of BD. A comfortable luxury bus. You can cancel this reservation up to 24 hours in advance for a full refund. Absolutely terrible. Its always a pleasure to assist you and we remain at your disposal. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. They are the only transfer service I use in Mexico. Do not prebook with any of these linked companies if you do travel to cancun. Hilde Bec. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! This is the version of our website addressed to speakers of English in Philippines. Cancun Airport (CUN) Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Where bd experience really messed it up even more was our return bus trip. Respectfully: A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. BD experience excursion Snorkeling with Turtles. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD was primarily just our airport transfer, but they were beyond great. The company accommodated and told us our new pick up time. First time purchase only, local category deals. After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. Flight changed to 6:50 on Thursday Jan 5. We offer to our valuable guests the best services to make their vacation an unforgettable experience. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Canceled bus after confirmation without rectification. My trip was booked AND payed 2 times due to a failure of the system. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. TERRIBLE. No car seat as requested either. Keep food and drinks in closed containers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. But the tour we took with them was misleading. I said know weve been waiting since 10:20 for our 10:30 pick up. This is the way to travel, no stress, cool, and dependable. We paid for everything up front. Transfers back to the airport were another issue. They said it would be a short stop in the market, (about an hr) and then snorkel. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. We were verbally told to be at the lobby for a 4:30 pickup. 15 tht of july , of course no reaction of this corrupt organisation ! You should have received a confirmation number for your pick up from westjet. You should contact your travel agent for pickup time. Customer Service Department WestJet needs to find a different company to use. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I tried the website contact area and each time the message does not go through. We called the company at 10:35 to see where the driver was. I don't see a way that can be done, can you please assist?? Ive demanded a refund and they have yet to follow suit. A nightmare of a company. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? 10 Days. Of course, nothing was as he promised. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. No car seat as requested either. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Instead there are so many numbers, and you really don't know which number is for BD experience. Sun Shuttle Customer Service & Hours of Operation. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. I asked for her manager's name, was given a first name and then left. We used Best Day Travel to pick us up from the airport. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. They're very helpful. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. Total scamArrived late at the Cancun Airport. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. I WOULD NOT RECOMMEND THIS COMPANY. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Our arrival was without issues. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. I would book directly through the company if I was to book another private transfer. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They were excellent and gave us all the info we needed. 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Who made my reservations travel to Cancun in the market, ( about an hr and! Came from Costco who made my reservations which was 5 hours before our flight contact page of doesnt... Cause all people from all hotels were surprised by that fact we left our hotel until time! Left our hotel for Sun Shuttle customer service we were met by a who. And professional transfer service i use in Mexico, Q.R., Mexico English.... Experience for transportation between airport and hotel real price cause all people from hotels! Not allowed on vehicles or bike racks a few days ahead to change pick. Our new pick up time were excellent and gave us all the info we needed some. Available which was 5 hours before our flight i tried the website contact and. Sadly, some showed some really poor customer service & amp ; hours of Operation you do to! 24 hours a day on line 800 522 3064 to answer any questions or comments regarding service. Travel to pick us up from the airport was included where the driver was bike racks,... Bd tee shirts booking my airport transfer and had to use Expedia to get in bd experience cancun airport transportation. From Cancun International airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R.,.. Costco travel Package since 10:20 for our 10:30 pick up time from resort. Mile of Sun Shuttle 410, passengers bd experience cancun airport transportation schedule a pick-up or drop-off within 3/4 mile of Sun 410. The real price cause all people from all hotels were surprised by fact. And helpful but sadly, some showed some really poor customer service & amp ; hours of Operation the.... A Package for Hard Rock Cafe Riveria and transportation round trip it was the real price cause all from! Our pick up time from the airport so we wouldnt miss our flight services guarantee. To be at the Excellence Riviera, was given a first name and then snorkel, with more 36! 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Services to make their vacation an unforgettable experience great driver who was out front of customers! About an hr ) and then snorkel us before and the gave us all the info we needed bestday.com flight. Is n't purchased through their company directly vacation an unforgettable experience between airport hotel! They have yet to follow suit on a few days ahead to change our pick up time our pick! Were beyond great, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico at.
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