Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. Please use the AUTO lanes to pay with the correct change or by contactless. We will refund any payments you have made to your Account. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. Check out some of our frequently asked questions online. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). 8. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. We are sorry for any inconvenience caused. They can also key your number plate into the system so that you can use your account to pay for the journey. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. Please note - we ask that you do not send general customer queries to this email address. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. T-FLOW account. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. No trains are running from the station. We recommend that you check the rules for the type of ticket you hold before making a claim. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. The new video tolling system only applies to T-FLOW or Fast Tag account holders. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. receive the highest rate of mobility component of the Disability Living Allowance; You receive the mobility supplement of a war pension. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. I have a summons relating to an offence inside the tunnel. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. The toll fee will be deducted from your T-FLOW account. If this information changes, for any reason, you must notify us immediately. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. Receipts are available for viewing and downloading up to 6 months after your journey. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. Minimum charge one hour. Mersey Tunnels Fast Tag top up and account queries. or pay for any additional journeys by cash or card. Penalty surcharge 60, 200 per hour. Please complete the application form below. via your dashboard where you can view your statement or see an itemised history of journeys made. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Our passenger charter sets out any compensation you may be entitled if this does happen. Merseytravel is not in a position to advise whether or not you should attend court. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. T&C apply. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Receipts are available for viewing and downloading up to 6 months after your journey. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Liverpool Lime Street is currently closed to the public due to a security threat. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. T-FLOW account online at merseytunnels.co.uk. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. This is likely due to your active Direct Debit payment date on your account. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? For a renewal, please complete the renewal form below. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. You will need a pre-paid toll account and you must not be travelling for business reasons. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. To request a receipt, please have your card payment details available and click here. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Anything above that weight may still travel subject to prior approval based on a load calculation basis. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. You can use our online Get In Touch webform and completing the Ask Us a Question option. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. Once payment has been approved, the barrier will rise. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Rail. you receive the mobility supplement of a War Pension. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. Share Your Details. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? You can view receipts for payments for up to 6 months. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Before using our Get in Touch option, check out our frequently asked questions below. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. I am an existing Fast Tag customer do I have to move to T-FLOW? You will be asked to enter you card numbers, expiry date and year. or What if I have multiple cars in my household? Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Select the Payments option followed by Request Refund. Step 2. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. You hold a Disabled Persons (Blue) Parking badge The repair team will get to work and get the damage fixed as soon as they can. Click here to find out more about T-FLOW and calculate how much you can save. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. For all other enquiries please email ask@merseytravel.gov.uk. (Form to be completed in black . Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. For maximum convenience we recommend fixed monthly Direct Debit payments to your Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. Type all necessary information in the necessary fillable areas. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Log in to manage your Mersey Tunnels account. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. This often causes a conflict and the barrier will not lift in this instance. 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