Each night was a different theme and the taste and quality were fantastic. The food was just average. The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. The staff at this hotel went above and beyond to make sure our stay was perfect. Average food and nothing good about the beer. Be specific about your experience and the services that were provided. Sometimes you are never sure, but it was good here. Canada247.info cannot be held responsible or liable for the accuracy, correctness, usefulness or reliability of the data. They made it seem like we would be surrounded by sea turtles however is was the complete opposite. Smoke detector Bookings final. No pets and no service animals are allowed at this property. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must. There are no reviews yet! This property is all-inclusive. If you arrive at the wrong time, it's possible you'll have to wait 10 minutes to get a lift. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 2023 Hotwire, Inc., an Expedia Group company. This restaurant is supposed to be upscale and intimate. I try to be as objective as possible (good or bad) and provide an honest review that may help the next person. Personal protective equipment, including masks, will be available to guests. Ask buckletp about Hotel Riu Palace Peninsula. Food service has been amended for enhanced safety My boyfriend and I felt at home and welcomed by staff. The staff is great. Junior Suite Villa, Bera Hidromasaje, con Balcn o Terraza(L) Bed Count 1 King Bed Maximum Occupancy 2 Max Get prices. We would go down to the water, but never really camped there. Hotel Riu Palace Pacifico: Great family hotel - See 6,092 traveler reviews, 6,463 candid photos, and great deals for Hotel Riu Palace Pacifico at Tripadvisor. CST 2053390-40; NST 20003-0209. If you want to relax, you'll be able to soak in the jacuzzi on the terrace of the suite. Charges for extra guests may apply and vary according to property policy. All rights reserved. While Cancun in general is hot and humid, we have stayed on the 17th floor all previous times on the balcony there is always a fresh breeze from the sea. also we were about several hundred other people doing the same this, I would avoid this one. The spa is equipped with a spa tub and a steam room. more. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays. Again, thank you for your feedback. In the Villa Sea View Jacuzzi Suites for ADULTS ONLY at the Hotel Riu Palace Peninsula, you'll find the best services and amenities to enjoy a holiday with your partner or friends. The best we have had post-pandemic and we have been to a few places since COVID. The theme restaurants wides the gastronomy options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican. Examples Shortest wait we had was 45 min. 2023 Canada247.info All Rights reserved. Not great at all. Other logos or product and company names mentioned herein may be the property of their respective owners. They gave us extra blankets which was nice. Of course, we tipped him well! Nice. At Canada 247 our purpose is to help people find great local businesses like dentists, hair stylists, restaurants, bars, hotels, local businesses. We are happy to know that you have been a loyal customer at our properties! [1], List of former mayors (since formation of current municipality):[10], Commission Scolaire des Trois-Lacs operates Francophone schools. The beach is amazing, the water was clear and blue which is because it's on the hotel zone. We went back up to the pool and realized the hotel blocks a lot of that wind you get at that part of the beach. According to the signs each elevator should be able to carry 1000 kg, but often it won't start with even only 4 persons inside. This Art Deco property also offers a steam room, spa services, and a terrace. we signed up for 2 excursions - The first was a speed boat/ snorkel adventure - we highly recommend this. We always amiably recommend to place a formal complaint and share the necessary details when being concerned. So, we did. We will be delighted to welcome you back to any of our hotels in the near future. Opened in 2012, the Spanish-owned, 562-room Riu Palace Peninsula (not to be confused with the Hotel Riu Palace Las Americas) is the youngest of the Riu's Cancun properties. Not hot. Tripadvisor performs checks on reviews. It just stopped while going up, stood there for a few minutes and then went back down to open the doors about 20 cm above ground level.The pools are nice and well maintained and the personnel of the bar does a great job keeping your drinks filled. For this reason, on behalf of our entire team, we would like to apologize for any inconvenience. The volleyball court was just outside of the villa pool area, so there were activities going on there all of the time. All and all - 5 stars! Beach/Pool Snack Shack Sometime late morning, you will start to smell the food cooking! The food was absolutely amazing and they had something for all of us. They did come through every day and rake it up, so it was not a problem at all while we were here. Had 2 beaches separated by some rocks. [1], In 1734, Pointe au Baudet was included in the seigneury granted to Paul-Joseph Le Moyne de Longueuil. Also, enjoyed all restaurants, no reservations needed.5. Dear Sibeso, Thank you for your review on TripAdvisor. If you want to enjoy an unforgettable escape with your partner or friends, the Villa Sea View Jacuzzi Junior Suites for ADULTS ONLY are your perfect accommodations. Guests can enjoy drinks at the bar. Very safe and quite fun. Although there is not a lot to do for Teens they had a great time at the beach and most of all the buffet! We were informed by a manager name Diego that there are no security cameras present at the villas where we were staying. To which I said we all dont need to hear him yelling while we are trying to eat and they have WiFi and he can take his computer there and watch it and not disrupt the entire restaurant. No big deal. You'll be asked to pay the following charges at the property: We have included all charges provided to us by the property. They had a seat for us. Always got us a seat right away! Have a variety of items at the Snack Shack. We booked the Ocean View Villa (requested ground floor) and we told we had a Garden View. Groupe Jutras Construction is a business providing services in the field of Point of interest, Establishment, . Smallish TV in the room, but you are not there to watch TV, right? Property is cleaned with disinfectant The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. Please see our partners for more details. Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant. The waitstaff here are super attentive and a huge shout out to Alicia for taking such wonderful care of us. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Bed sheets and towels are not washed at a temperature of at least 60C/140F Kukulcan, Km 5,5, Lote 6-C, Zona Hotelera . Loved the multiple dinner options. Nice place to go and grab a plate when you are hungry. This property accepts Visa, Mastercard, and American Express. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. Staff temperature checks are conducted regularly Id look elsewhere for a place to stay. Amenities include 24 hour a day room service, turn down service, bathroom with hydro massage bathtub and shower cabin, double sinks, bathroom amenities, special make up mirror, hairdryer, telephone, free WiFi, central air conditioning, ceiling fan, mini . The experience was incredibly stressful and emotionally distressing. We were relocated to a different hotel. Being fair I have to say that 10 minutes after calling reception, this problem was fixed by a maintenance guy.Overall the staff in the hotel (restaurants and cleaning) was friendly, but most didn't speak a word English.The hotel itself is clean, but shows wear all over the place. Does Hotel Riu Palace Peninsula offer any business services? The content displayed in the Canada247.info Directory consists of information from third parties, among others from publicly accessible sources, or from customers, who have a presentation page in our directory. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Location - is excellentwalking distance to so many different placesiebus stop, stores, clubs, restaurants, etc.3. Be truthful - this review will help other consumers as well as the business. Our Front desk is multilingual, however, it is possible that in the event of hiring new staff, some might still be in training and do not have a level as high as the rest. With any resort, there are some things that could be better, but in the end, we had a great time and really liked it! We are really pleased to read you had a good time. Dear Buckletp,We would like to thank you for sharing your experience with us.The information provided does not specify with whom the reservation was made. Property does not follow sanitization practices of any association On the morning of November 23rd, at approximately 6 a.m., someone attempted to break into our suite. Junior Suite: The Hotel Riu Palace Peninsula offers Junior Suites, 40-m2 rooms equipped with the best amenities. Not a great family experience. They found us a room on the ground floor Ocean View on the Villa. I've had diarrhea from the second day I stayed in the hotel till the day I arrived home. They have a liquor dispenser right in the room for those that dont get enough at the bars. Spending a week there, he got to know us and would have a new drink ready by the time we were finished with ours. In the surroundings of Cancun are natural spaces and heavenly beaches. Fabulous resort! In these rooms, you'll have two small double beds (125200 cm) or one king-size bed (200200 cm), a sofa bed in the lounge area, WiFi, air conditioning, a minibar and beverage dispenser, a coffee maker, and a balcony or terrace. Masks are available to guests Once lunch starts at the swimming pool bar half of the guests are smoked by the fumes from the grill and because they keep leftovers at the weirdest places birds love the hotel and *** on every towel/seat they come across, the animation is way too loud and since all the pools are grouped together there is no possibility to escape from the noise. Forgot to mention we rolled our own luggage to the villa. Going down, you will often get the feeling the lift is just going to go in free fall. Canada247 is not responsible for content on external web sites. The ventilation grates were just filthy and probably not cleaned for months. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Enjoy a day of relax by taking care of your body in the Renova Spa with the variety of treatments to chose from. Maybe it was a timing thing. Property confirms they are implementing guest safety measures Description may contain affiliate links which means I receive a small commission for purchases or clicks made through links in this post (at no cost to you!) Never a wait or a line - we always were seated promptly. We took the local bus (R1 or R2) everywhere we went (except for transfers to and from airport) and it was perfect. Yes, it offers wheelchair access and facilities for disabled guests. Free WiFi, Available in some public areas: http://www.wishesandwaves.com/ INSTAGRAMhttps://www.instagram.com/cherielisabeth/ PINTERESThttps://www.pinterest.com/cherielisabeth/ MUSIChttps://www.epidemicsound.com/This is not a sponsored video. We were not happy and were told to come back in 30 min. I looked at the list and people who were after us had been seated already. Please be assured that what you experienced is absolutely not up to our standards and we assure you that we will forward your comment to the heads of the mentioned areas for a follow up as they are always working to improve. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I threw my napkin down and told him we are out of here. Wow! These 40-m2 rooms are the perfect accommodations for enjoying a holiday in Mexico. We always stay in the adult villas. What are some restaurants close to Hotel Riu Palace Peninsula? What food & drink options are available at Hotel Riu Palace Peninsula? If you have any questions or suggestions regarding this matter, you are welcome to contact our customer support team. Riu Palace Peninsula All Inclusive has designated areas for smoking. Manuel from the entertainment team, Martinez from the main pool bar, Elevit from the evening dinners & Bryan from breakfast, these 4 people helped to make our stay extra special & for that we couldnt be any more thankful. This location was first identified as "Pointe au Baudet" as early as 1686 on a map by Deshayes. The Hotel Riu Palace Peninsula (All Inclusive 24h) it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. We stayed at the Adults-only site and the service there was excellent!4. Individually-wrapped food options are available for dinner, Guest accommodation is not sealed after cleaning, Electrostatic spray is used for disinfection, Staff temperature checks are conducted regularly, Temperature checks are available to guests, Bed sheets and towels are not washed at a temperature of at least 60C/140F, Contactless food service / room service is not available, Commonly-touched surfaces are cleaned with disinfectant, Reservation is not required for facilities onsite, Property confirms they are implementing guest safety measures, Staff wears personal protective equipment, Protective clothing is available to guests, Food service has been amended for enhanced safety, Shield between guests and staff in main contact areas, Guests are provided with free hand sanitizer, Property does not follow sanitization practices of any association, Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico), Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU), Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are available, Individually-wrapped food options are available for breakfast, Individually-wrapped food options are available for lunch, Individually-wrapped food options are available for dinner. 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