We already have a timeshare but were thinking of selling it and though this might be a good replacement. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. -we did not get 4 SANDOS weeks as sold to us during the arrangement and according to what Richard Quinones assured Royal Elite Vacation Club complaints: Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Angry & Frustrated. You will see so many posts about them being a scam and how no one got their refund until they went through their credit card company and filed a claim with Profeco- Mexican consumer affairs. I still have the Reps. email address who sold us the weeks in April 2011, and have emailed her - whom we trusted, and have been told a variety of stories. Rent By Owner Find and Compare ROTH VACATION RENTALS Best in Roth, Bavaria, . Customer Service Department It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. The complaints are. Whats great about the site is that everything Works properly so you dont feel like your getting scammed by the experience. You can call us at833-416-8796, submit the contact form on the right side of this page, or initiate the live chat to get started. email: reservas@royalelite.comMexico: 01 800 674 4444Canada, Usa: 1 866 384 7793 Ext.3204 y 3205Customer Serviceemail: customerservice@royalelite.comMexico: 01 800 674 4444Canada, Usa: 1 866 384 7793. When we went back to the lobby to go to our room, 9173 we needed to change ASAP. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. I have heard that it is a nightmare to reserve with REE. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. If you are not happy, you can cancel. These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. This will surely increase the credibility of your complaint. That way you can save yourself a serious amount of time, money, and heartache getting involved any further. Suggested companies are based on peoples browsing tendencies. Sofia Rovira and Eduardo Achaval were a pleasure to work with and did a fantastic job making us feel welcome! from any other country: +52 (984) 873 4493, Telephone No. Royal Elite Vacation Club - Vacation Rental Site Review. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you dont use and other travel services, such as 50% discount hotels, airfare, etc. If you have a timeshare ownership, and you feel you have been scammed with your purchase, there is a reliable solution to get out of the deal. They convince you to try it out. Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. There are some members that purchased their memberships before Sandos Hotels took We also ensure all reviews are published without moderation. When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. from Mexico: (984) 873 4493, Telephone No. Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Quality Control Department Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elites salespeople promise all sorts of services and amenities. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. Royal Elite never respond to their clients emails or phone calls. Claim your profile to access Trustpilots free business tools and connect with customers. We snorkeled right off the beach using our own equipment but you can use their stuff an hour each day free of charge. Villa del Palmar Cancun Best Vacation going All Inclusive. Their vacation club is unethical. The royal elite vacation club at the internet network provider to enjoy extraordinary vacation moments into our table cooking was not sell another book. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. 3208, 3207, 3213 Customer Service Manager When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. We purchased a Royal Elite timeshare with Sandos Caracol for a studio unit. We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. Submit a complaint and get your issue resolved. The other part of the scam is that they hope mostWhile the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. If you are not happy, you can cancel. Share your photos and videos with others to prove the truth of your words. Your e-mail and phone number will not be public. This comment was posted by a verified customer. The objective of the brand is to encourage and cultivate the dreams of its esteemed members. Royal Elite Vacation Club also offers you the opportunity to connect your membership to an external worldwide resort network giving you access to an unlimited number of tourist destinations. The royal elite membership offers members. Customer Service Manager We compared the lowest prices from 12 websites, We compared the lowest prices from 16 websites, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 18 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 17 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 11 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. I know how you feel, and it seems like this is a common problen in Mexico. I am going thourhg the asme bunch of lies today. When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. This complaint was posted by a verified customer. You are never out of touch. Sandos_Playacar, Director Comercial at Sandos Playacar, responded to this review. Put in writing you want your contract canceled and it is canceled. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Verification can help ensure real people write reviews about real companies. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. Now that's funny. Put in writing you want your contract canceled and it is canceled. It has been a few weeks and still no refund. customerservice1@royalelite.com Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. We have stayed in the adults only section and have taken our family staying in the family section. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Be very careful when dealing with this company! REQUEST A QUICK QUOTE a whole new world of vip treatment * From everywhere: [protected] Ext. See what the Royal Elite benefits are. Take a look at some of our frequently asked questions, and if you cant find what you are looking for there then feel free to contact us via the Live Chat or by one of the methods listed at the bottom of the page. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. Stay at another hotel. 295, Quintanaroo 77710, Playa del Carmen, Mexico. The Royal Elite Vacation Club is their official timeshare program. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. They acknowledge that we canceled within 5 business days. E-mail Address: So, we had to wait until 19hs to have our room which wasn't sooooo clean neither new. Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo (ACLUVAQ). Available in our weeks and is commonly use. Some have exit programs of their own that can assist you with a timeshare cancellation. Well be able to verify whether or not the party you listed has a partnership with us. Find out how we combat fake reviews. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Dear Hubkins,We would like to thank you for taking your time and sharing your experience with us.We are glad that you received attentive service since we strive to provide every guest with an enjoyable experience. I only paid a $1000 deposit because I was leary. Desde Mexico: [protected] Read full review of Royal Elite and 3 comments. 3203, 3204, 3205 So for my $1000 deposit, I have gotten a Platinum Card with a fake membership number and a fancy black binder! Their vacation club is unethical. Verification can help ensure real people write reviews about real companies. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. I vacationed at the Sandos Playacar last year and attended one of the time share tours, I did not purchase but I was given a vacation certificate for a free 1 week (8 days, 7 nights) for touring the hotel. We have been notified by some of our clients that they have been contacted by broker companies or travel agents (sometimes posing to be Sandos) about vacation offers to rent, sell, or exchange weeks of their membership, or to buy their membership from them. Can You Get Rid of a Sunset Group Timeshare? * E-mail Address: reservas@royalelite.com The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. They are absolute scammers! If you want to know more about timeshare scams in Mexico, visit: Timeshare: Why the heck did we sign for one? Put in writing you want your contract canceled and it is canceled. Nothing about the membership that was represented to us has been true. Taking it slow and knowing what you want not what someone else convinces you that you want is the best way to avoid any kind of scam. Do not waste your money at Sandos.
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