Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. Free or Discounted Phone** or SIM Card You do not need to purchase or redeem a service card to use this plan. SUBMIT. You will be redirected to your state's Lifeline online application form. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. Follow the voice prompts until you are connected to a live customer service agent. Therefore, there is no need to provide access to Toll-Control service. All reported lost and stolen phones will be permanently deactivated. Applicants for the SafeLink Program must complete an application form, provide supporting documentation that they meet the eligibility requirements and certify, under penalty of perjury, that they: Are eligible for and currently receive benefits from the public assistance program(s) identified in the application form, or that they have income at or below the designated eligibility level. SafeLink may, at its sole discretion, replace the Product with a refurbished phone of the same model if available, or if not available, of a comparable model of phone. ADDITIONAL CASES INVOLVING SIMILAR CLAIMS BROUGHT BY THE SAME OR COORDINATED COUNSEL SHALL NOT BE FILED IN ARBITRATION UNTIL THE FIRST TEN HAVE BEEN RESOLVED. Phone Numbers: For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684 Correspondence: SafeLink Wireless PO Box 220009 Milwaukie, OR 97269-0009 Hours of Operation For Enrollments and Plan Changes: Monday - Saturday 8:00 a.m. - 10:00 p.m. EST Sunday 8:00 a.m. - 7 p.m. EST For Technical Support: SafeLink is not responsible for any third party content, advertisements, or websites you may access using their phone. These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. The National Verifier will first try to confirm your eligibility automatically. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. Terms + Conditions De-Prioritization.When on the T-Mobile network, you may be de-prioritized as compared to T-Mobile customers, and if more than 40GB of data is used, you may be further de-prioritized. (b) The device must be in working condition. You have the right to opt out from receiving marketing communications from SafeLink within fourteen (14) days of acceptance of this Agreement. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. AND THE AAA'S CONSUMER ARBITRATION RULES WILL APPLY. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. The program will terminate when appropriated funds are depleted. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. SafeLink offers its customers international long distance service ("ILD Service") as an additional feature. SafeLink customers have access to 911. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. 6. 13. 3 USAC | Guide to Changing an Address in the National Verifier. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. SafeLink Services are non-refundable. The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. SafeLinks Unlimited Plans may not be combined with any other discount or promotion. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. FOR MORE INFORMATION SEE SECTION I BELOW. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. A Social Security statement of benefits. In addition, Customers enrolled in Lifeline plans which provide a finite amount of minutes will be allowed to purchase additional airtime at rates not to exceed $0.10 per minute. SafeLink Keep Your Own Smartphone plan requires a compatible or . 9. Check Status. Comcast email said there are three instances why my EBB application was not approved: 1. Never submit original copies of your documents. By purchasing and adding a TracFone or SafeLink Airtime Card before the 25th of the month, your unused airtime minutes (including your free monthly allotment and any additional Airtime Cards) will carry over for three (3) consecutive months from the date of your last Airtime Card redemption. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. A customer engaged in any unauthorized use may have their Service suspended and/or terminated, in our sole discretion. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. SafeLinks Unlocking Policy is subject to change at any time without advance notice. By agreeing to these Terms and Conditions, you expressly consent to and authorize SafeLink and its affiliates, agents, and its third-party representatives to use written, electronic or verbal means to contact you for any reason, including regarding information about your Service, Service reminders, payment reminders, payment confirmations, renewal confirmations, and marketing of any kind, including offers, solicitations, and promotions. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. ACP service is non-transferable and is limited to one discount per household. Unused data will expire upon Customers Service End Date. You can also complete the Household Worksheet online (this worksheet will be released later this month.) TTY Limitations for 911 Calls:Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. Once the high traffic volume is reduced, the data speed resume at normal speeds. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. Calls to customer service made by using the 611 dialing code will not count against any California Lifeline Customers allotted voice minutes or number of calls. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] Contact one of our agents at 1-800-SafeLink (723-3546) and make sure . How To Set Up Your National Verifier (NV) Account. How To Set Up Your National Verifier (NV) Account. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. The terms of this limited warranty do not apply to Apple iPhones which are covered by a one-year limited warranty offered and administered by Apple (visit apple.com for more information). SafeLink Phones and Service are sold exclusively for use by you, the end consumer. Plan changes on or after the 25thday of the month may be delayed until the month after the following month. Data Cards do not include minutes or service days. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. Will notify SafeLink by calling 1-800-723-3546 within thirty (30) days if they no longer qualify for any of the public assistance programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason. Your approval letter has been sent. A group of states and territories received access to the system at a specific time. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. 4. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. Free or Discounted Phone** or SIM Card To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. You may be charged applicable taxes and fees at the time of purchase in certain areas. (5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. COUNSEL FOR THE SAFELINK CUSTOMERS AND COUNSEL FOR SAFELINK SHALL EACH SELECT FIVE CASES TO PROCEED FIRST IN ARBITRATION IN A BELLWETHER PROCEEDING. If we are unable to resolve your dispute, then you and we agree to resolve all disputes in arbitration or small claims court as described below. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. Content Charges vary depending on the type of content you purchase and download. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. The chart below provides a high-level overview of the typical recertification timeline: Credit card fraud is a criminal offense. Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carriers network, as well as any illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. SafeLink ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. Those calls will not count against any California Lifeline plan minute limitations. Upon Customer request, TracFone will block access to 900/976 information service calls. SafeLink reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. THE SAME DEFENSES ARE ALSO AVAILABLE TO BOTH PARTIES AS WOULD BE AVAILABLE IN COURT INCLUDING ANY APPLICABLE STATUTE OF LIMITATIONS. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. SafeLink will also conduct recertification drives for each state according to its rules. All ACP packages offered by SafeLink are free. Hearing, Visual or Speech Impaired Accommodations. Affordable Connectivity Program (ACP). If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. 2. Click here to complete your eligibility application with the National Verifier. Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state. Bring Your Own Phone. ** Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. As such, always be prepared to report your precise location to emergency responders. When your SafeLink Phone is roaming, an indicator light on your Phone may display the word "Roam", or "RM", while the Phone is not in use. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. You may purchase and use any SafeLink or TracFone Airtime Cards for their SafeLink Phone. 19. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. Instead, you can simply apply for SafeLink's services and hope for the best. SafeLink customers need to renew their eligibility for the LifeLine Program each year. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. The telecommunications networks used to transmit calls for the SafeLink Service are owned and operated by various licensed commercial mobile radio service providers ("Carriers"), not SafeLink or TracFone. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. All rates are subject to change at any time, without prior notice. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. Downloadable Third Party Web Content and Apps:You may download free or purchased web content and apps from third parties that are unrelated to SafeLink. 6GB Data, "Bring Your Own Phone" Program Unlimited Talk, Text and 6 GB Data Plan, Unlimited Nationwide Anytime Minutes These additional terms and conditions apply to customers who purchase and/or use a SafeLink $10 Global Calling Card. If a consumer is not found in an automated database, they will need to provide documentation for manual review. When you use Wi-Fi Calling to dial 911 and you are away from your Primary Address, we will have no information about your location. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . Binding Agreement. Modifications, Interruptions, or Discontinuation of Data Service.SafeLink does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. If Data Services are modified, interrupted, discontinued or cancelled, SafeLink will not issue any refunds or reimburse you for any unused Services. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. Events beyond our control may affect the availability and/or quality of service. TracFone will provide customer service during normal business hours. Actual coverage and service areas may vary from the maps and may change without notice. 688), Indian allotments, and Hawaiian Home Lands. SafeLink Wireless takes the security of your personal information very seriously. SafeLink will provide access to 411 directory assistance through its underlying providers. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report- January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. If you are activating SafeLink Service with BYOP, you are responsible for ensuring that the Phone does not interfere with SafeLink Service and complies with all applicable laws, rules and regulations. Also AVAILABLE to BOTH PARTIES as would be AVAILABLE in COURT including applicable. Depending on the NV, including plans, annual reports, and Hawaiian Home Lands availability and/or of. A service card to use this plan territories received access to 900/976 information service calls verified the! 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