I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. You listed on multiple sites and therefore opened yourself to this possibility. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Do NOT use stubhub. Reddit and its partners use cookies and similar technologies to provide you with a better experience. That stinks. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Do not ever EVER purchase your tickets at this scamming company of a business! And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Doesn't matter that it was an unintentional human mistake. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The fault lies with you alone. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Cookie Notice So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Huh! Did you find it helpful? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Get buying tips about Ticket Websites delivered to your inbox. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. For obvious reasons, this isnt usually a satisfying compensation. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Cookie Notice So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. She says she called and chatted online with StubHub . Perhaps Its Time to Switch to Something Other Than StubHub. 2 Likes Reply. Hurry up and access DoNotPay from any web browser to check out everything we offer. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Eventually he said he is doing me a favor and got the $282 waived. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Confirming transfers on their email link never works. Everything you could want out of a customer service rep. No. and our There was nobody to get a hold of at StubHub (great strategy on their part). StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. StubHub Reviews 2013-2022. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. DoNotPay doesnt care about that. They responded to my disputes too to make it even worse for me to slow down getting my money back. This department has no phone nor email? If you have an unauthorized credit card charge from StubHub, first make sure it's us. Check your multitude of notes! Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Sorry we couldn't be helpful. An email might never be responded to, and the same goes for phone calls. I NEVER authorized my card to be charged without my permission. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Was this answer helpful? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. CardMatch Increased Targeted Offers! Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Shame on StubHub for conducting their business this way. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. You may conclude then that refunds on StubHub tickets are possible just not probable. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. By clicking 'Buy now,' you complete the order. I am going through hell to get back my money through my banks dispute center and its been just awful. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Mobile app: LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Help us improve this article with your feedback. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. and take advantage of this neat service whenever you need it. That simply means the tickets were not used. If you feel like StubHub cheated you, you could take action against them. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . After StubHub fees, my deposit was supposed to be $495. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Unsubscribe easily. Yes I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Hi guys. To them, comparable means not even close! For more information about reviews on ConsumerAffairs.com please visit our The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Pretty frustrating. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I feel this is just a cash grab for Stub Hub. DoNotPay records the details of your purchase to boost your chances of winning the refund. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Customer service all the way to your seat, 2000-2022 StubHub. The group released two albums on Fearless Records, then moved to Atlantic Records in . No. Sells Music & Sports Tickets. I spent almost $1600 on tickets. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. We never received our tickets. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Yes StubHub charged me $840 cancellation fee. 3, it lays out the ramifications of what they call a dropped sale. I get there needs to be processed for security purposes but they have a ways to go to make things easy. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. We are changing the way you register and sign-in to the StubHub Community. We purchased tickets on December 29, 2022 for the Broadway show Six. Privacy Policy. Customer service all the way to your seat, 2000-2022 StubHub. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? The process is clunky and very frustrating. Receive a coupon for 120 percent of your original purchase*. that's more than 100% of the listing. Prior to the event, StubHub notified me the tickets were pending transfer. Requested password reset. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. ConsumerAffairs is not a government agency. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Did you find it helpful? Receive a full refund of your purchase 2. I cant afford this right now. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Am I going to be charged? The agent had to escalate. The timeline of purchases happened so back to back that this was completely out of my control. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If you feel like StubHub cheated you, you could take action against them. So I called customer service. I have been dealing with Stubhub . Check out the table below to see the best alternatives to StubHub. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . told me to repost them on StubHub. To do so they can charge a penalty of up to 100% of the sale price. Unsubscribe at any time. Danielle is the author of this solution article. Call toll-free from the U.S. or Canada, or chat online with support. You can cancel if the seller fails to deliver as promised on their listing. Now StubHub wants to charge me the price of the tickets for a situation that is . That was the end of the conversation. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Buyer claimed I never sent the ticket. StubHub: $245 - $542. If your order is canceled, you won't be charged. . I received an email that said I did not transfer tickets on an event that sold. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Should i cancel my card? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. A link has directed you to this review. POINTS & MILES. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. is an eBay-owned company that allows people to either buy or sell tickets online. This means that out of my $495 sale, I only get $145 back. Sorry but that's how it is. Removed the Apple ID. You were confused as you had never received. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Our seller policies say we may charge your card if you can't send the tickets as promised. All in, $1300 charged to my bank account for their mistakes. As a musical artist, I would never want to be involved with them. Waited 30 minutes. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. StubHub made a mistake and I pay for it!. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. It was grayed out. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. . Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. This is very poor business practice from any business. Cookie Notice Doesn't matter that the sales happened close together. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. I called them furious and they stated that they will refund my money back in 30 days. First time 2 hours 45 mins. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Doesn't matter that it happened while you were asleep. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Incurring a charge. Yes No Still Need Help? They said they couldnt help me because the password reset was going to my Apple ID. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. This failed too. For example, on the sale of a $100 ticket, the buyer would pay $110. I never saw a refund nor a refund receipt. Any com. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . For barcode delivery, some payment will come within 24 h. Answer (1 of 5): Yes you can. Just log into your DoNotPay account using any. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Spent hours getting this sorted on three different calls. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Lesson learned and next time don't list on multiple sites. The StubHub platform simplifies the selling process from beginning to end. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. In other words, when it can be too late to get a refund. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Tried to sign in on my account 12/30/2022. Will it go to collections? Just a heads up. I never received notification and Stubhub wanted to charge me $282. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Privacy Policy. Wuld be 24 hours before I hear anything back. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! This is not StubHubs fault. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Go to 'My tickets' then Orders in each one to see if you bought tickets. It was absolutely terrifying. By clicking 'Buy now,' you complete the order. PLEASE NEVER PURCHASE YOUR TICKETS HERE. What can I do about this? Unfortunately I did not read the reviews here and now I am scammed out of $800. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Called customer support. All Rights Reserved. Lets dive into it right away. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Is there a way out of this. We do still love going to events and want buying tickets online to be easy and safe. StubHub is an eBay company that began selling and reselling event tickets in 2000. Please do not send original documents as we cannot take responsibility for them. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. The tickets were exactly what I advertised them as. Order Help; Ticket Delivery 10-23-2021 06:34 PM. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. . Everyday: 5:00 AM - 9:00 PM Pacific time. We value your privacy. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. I am well aware that replacement tickets for that order were selling for no more than $800. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. The clause is designed to protect both buyers and sellers. and our Stub Hub already has the original purchase amount! I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. I have an $800 ticket tied up and I cant access my account. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Ticketmaster is a Scam. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. We value your privacy. *After attempting to contact customer several times from different . I reset the email to be use. For more information, please see our I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Sorry we couldn't be helpful. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Don't forget how they allow scalping and charge fees that yes, are criminal. Provided proof of transfer from 8/24/21. 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